Guest care
Before, during and after every stay, in several languages.
About us
A team in Valencia that looks after every flat and every stay
We are Loft Valencia: we manage holiday and monthly apartments in 11 neighbourhoods of the city, with our own guest care, cleaning, maintenance and admin team.
74apartments
10people on the team
9.1rating from 3.076 reviews
11neighbourhoods
Nuestra historia
De unos pocos lofts a 74
We started by turning ground-floor premises into lofts with their own entrance, in neighbourhoods where people actually live.
Today we stay with owners and investors through the whole cycle: from the licence and the works to day-to-day management, by the night or by the month.
- The first lofts
Ground-floor premises turned into homes with their own entrance.
- Equipo propio
Cleaning, maintenance and guest care without subcontracting.
- Portal del propietario y Luna
Every owner sees their numbers, and Luna looks after guests on WhatsApp.
- 2026
74 lofts and a new line of monthly stays.
The team
The people behind Loft Valencia
Direction and advice
Adriana Caro
Director
She leads Loft Valencia and the relationship with owners.
Alejandro Leston
Revenue and strategy
Prices, occupancy and the valuation of each flat: nights, months or mixed.
Rafa Encarnación
Legal advice
Licences, seasonal contracts and compliance.
Carlos Segarra
Technical advice
Projects, changes of use and fitting out each home.
Operations and maintenance
Camila Cabrera
Head of operations
That every flat is always ready for the next guest.
José Tejedor
Maintenance
Preventive and corrective, with a fast response.
David Ossa
Maintenance
Repairs and issues across the whole portfolio.
Guest care
Natalia Ronquillo
Guest care
She stays with each traveller from the first message to checkout.
Evelyn Schmidt
Guest care
A close manner and an eye for detail.
Camilo López
Guest care
Speed in sorting out whatever you need.
How we work
The whole service, with our own team
Cleaning and laundry
Cleaning teams coordinated flat by flat, with quality control.
Maintenance
Preventive and corrective, with a fast response to any issue.
Revenue
A nightly price and a monthly rate for each flat and season.
Legal, technical and admin
Licences, seasonal contracts, changes of use, invoicing and tax.
Luna, an assistant with AI
She replies to guests on WhatsApp and tells the team when needed.
Lo que nos mueve
Nuestros valores
01
ClosenessWe are from here and we know every neighbourhood. We talk to guests and owners as people.
02
TransparencyClear figures every month, in the owner portal and with no small print.
03
CareWe treat every flat as if it were ours and every stay as a friend's.
Owners
Shall we talk about your flat?
A free valuation, by the night or by the month.
Value your flat